Help Center

Frequently Asked Questions

Contact

How do I contact Lines and Current?

Do you have a shop I can visit?

Shipping and Delivery

How much does shipping cost?

How long does shipping take?

My order has not arrived, what happens now?

Do you do ship internationally?

Do I have to pay customs / Duty charges on an international order?

Returns / Exchanges

Can I return my item and get a refund?

How do I exchange an item?

Warranty, Damages and Faulty Items

What is the warranty on your products?

What happens if my product is damaged / has a manufacturer's fault?

My item was delivered / received damaged, what do I do?

Care Instructions for Jewellery

My sterling silver has tarnished, what can I do?

Charity

How do you select the charity you donate to?

How much do you give to charity?

Wholesale / Reseller

Can I order wholesale?